Mini Felix - Ruby Grainy

DELIVERY AND RETURNS 

All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day for delivery the next working day. Orders placed after 12 noon on a Thursday will be sent out Friday for delivery on the following Monday. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery on the Tuesday.

You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if UPS are unable to obtain this then your parcel will be returned to your nearest UPS depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.

International Delivery

EU

Delivery to countries within the EU takes 2-4 days. 

All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day. Orders placed after 12 noon on a Thursday will be sent out Friday for delivery. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery.

You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DHL are unable to obtain this then your parcel will be returned to your nearest DHL depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.

BREXIT UPDATE: VAT will automatically be excluded on EU sales at checkout. There may be additional taxes and duties that are not included when shipping to countries within the EU. Due to being out with our control, these amounts are the sole responsibility of the customer. If purchases are returned to us due to unpaid customs charges, any fees outstanding will be deducted from any refund due, together with any initial shipping charges.

Finally, if you wish to return an item you must clearly state ‘RETURNS’ within our address to eliminate any additional customs charges. Any additional fees will be deducted from any refund due.

Please note that during this initial stage, our courier (DHL) expect slight delays to their usual delivery times.

UNITED STATES

VAT will automatically be excluded on US sales at checkout.

Delivery to the United States takes 3-5 days. 

All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day. Orders placed after 12 noon on a Thursday will be sent out Friday for delivery. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery.

You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DHL are unable to obtain this then your parcel will be returned to your nearest DHL depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.

Charges

NOTE: VAT WILL BE EXCLUDED AT CHECKOUT WHEN DELIVERING TO ALL EUROPEAN COUNTRIES, PLUS THE UNITED STATES. 

Returns 

If for any reason you are not happy with the goods you have received, you can return them to us within 14 days from the date of receipt. Returned goods will be either exchanged or refunded.

Returned goods must be in their original condition with all garment tickets and tags attached, unworn and unwashed and capable of re-sale. In the case of footwear please ensure the box is included and undamaged as this part of the product, and any damage may result in the return being refused. This does not affect your statutory rights as a consumer.

Returns Procedure

Please email us at info@frontiers-woman.com in the first instance to advise of your intention to return goods; if you do not have one we will email you a Returns Form to complete and enclose with the returned goods.

You are responsible for arranging and the costs of return shipping. Please ensure that all returns are sent with a trackable and insured service, and that the returned items are well and securely packaged, as we cannot accept any responsibility for lost or damaged items in transit.

If returning from out with the UK please clearly mark the package “Returned Goods” to avoid custom charges. We will not be responsible for any return custom charges levied.

Please send to:

Trade Description

We have made all efforts to ensure that photography, descriptions and details are correct and accurate. However slight differences may occur in colour and texture. All measurements are approximate. We will not be held responsible for any mistakes or omissions to any information given.

Stock Availability

We will always endeavour to fulfil your order once completed and paid for. In the unlikely event that a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product, including any postage within 30 days following the date of payment.