Terms & Conditions
PRIVACY POLICY:
We at Frontiers Woman are committed to protecting your privacy. We only use the information that is collected from you lawfully and in accordance with the new GDPR legislation. We use the information you give us to process your online orders and to help us improve the service we provide. We will use the information collected to personally keep in touch and let you know about offers / sales / promotions only if you have opted to receive these communications. If you no longer wish to receive this information you can opt out at any time by contacting us direct or clicking on the footer of any marketing email.
We do not share any of your details with other companies other than those that need it to provide your delivery.
COOKIE POLICY:
To make this site work properly, we sometimes place small data files called cookies on your device.
What are Cookies
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do you control cookies
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
KLARNA:
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
RETURNS:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 14 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. Frontiers Man offers a 14 day returns policy from the date of receiving the goods. In this instance, all refunds exclude postage costs, unless a mistake has been made by us.
OVERSEAS ORDERS:
CUSTOMS INFORMATION - PLEASE READ FOR ALL OVERSEAS ORDERS:
UK VAT (20%) is automatically removed for orders outside the UK. Please note, additional taxes and duties may be charged by your country's government when the parcel arrives, and these aren’t included in our prices. As this is beyond our control, the customer is responsible for these charges. If you're unsure, we recommend checking with your local authorities to avoid any surprises when your order arrives.
IMPORTANT:
If you are happy to proceed, once your order is despatched you will receive an email regarding your duties payment. Kindly keep an eye on your inbox (including your junk mailbox) as it may be filtered there.
DHL pre-pay the duties to speed up the customs process. Please note, if the duties are not paid and the parcel is refused, the duties charges will still be deducted from your refund, along with outgoing and returning shipping fees.
OVERSEAS ORDERS:
We recommend checking your safe place settings in the DPD app (if you use it) to make sure everything is up to date. We don’t advise selecting an obvious safe place, as once this option is activated the delivery becomes your responsibility and we’re unable to cover any losses.
ORDERS:
An order is only accepted when the goods are dispatched. Any e-mail sent to the customer beforehand is simply an acknowledgement of receipt.
NON-RETURNABLE:
Earrings: due to hygiene reasons, earrings are non-returnable.
Socks: due to socks' personal nature and to keep the highest standard of cleanliness, socks are non-returnable.
10% OFF YOUR FIRST ORDER:
Available to new customers only. Excludes Forbes Knitwear, Le Bon Shoppe, Sale, Socks and Gift Vouchers. Code expires 14 days after sign-up. Offer can be changed or withdrawn at any time. Customer can unsubscribe from newsletter at any time by clicking 'Unsubscribe' within the footer on any newsletter. Alternatively, they can request by contacting us at info@frontiers-woman.com.
If you have any queries or questions regarding our Terms and Conditions or Customer Services please contact us at our contact address.