Delivery & Returns

DELIVERY AND WEB ORDER RETURNS

DELIVERY

UK

UK orders will be delivered by DPD.

All orders placed before 12 noon (GMT) Monday to Friday will be shipped that day. Orders placed after 12 noon on a Friday will be sent out on the following Monday.

You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DPD are unable to obtain this then your parcel will be returned to your nearest DPD depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience. Please note, if you redirect once out for delivery it will add an extra day to the service as the parcel will need to go back to the depot to be relabelled.

We have the following delivery options:-

Standard - 1 to 3 working days (free on all UK mainland orders over £100) for £4.95
Next-Day Delivery - arrives next working day for £5.95
Saturday Delivery - when ordering on a Friday (before noon), will arrive on Saturday for £9
Northern Ireland - 1 to 3 working days (free on all orders over £250) for £12

Orders must be in by 12 noon

Please note - Bank Holidays and Sale period may delay deliveries.

INTERNATIONAL

CUSTOMS INFORMATION:
UK VAT (20%) is automatically removed for orders outside the UK. Please note, additional taxes and duties may be charged by your country's government when the parcel arrives, and these aren’t included in our prices. As this is beyond our control, the customer is responsible for these charges. If you're unsure, we recommend checking with your local authorities to avoid any surprises when your order arrives.

IMPORTANT – PLEASE READ:
After your order is shipped, you’ll receive an email from your local customs office about paying duties (if applicable). Be sure to check your junk folder too, just in case! If the email is missed and duties aren’t paid, your order will be returned to us. In that case, we’ll refund you, minus the original shipping and return shipping fees.

Overseas orders will be delivered by DHL.

Delivery to countries within the EU takes approx 3-6 days.

All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day. Orders placed after 12 noon on a Thursday will be sent out Friday for delivery. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery.

You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DHL are unable to obtain this then your parcel will be returned to your nearest DHL depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.

UNITED STATES

Delivery to the United States takes approx 5-7 days assuming no delays at customs.

REST OF WORLD

Delivery to takes approx 5-7 days assuming no delays at customs assuming no delays at customs.

Delivery Fees

Orders sent to EU countries will be sent in 4-7 days for £14.95
Orders sent to the United States will be sent in 5-7 days for £29.95
Orders sent to the Rest of the World will be sent in 5-7 days for £29.95

Please note - Bank Holidays and Sale period may delay deliveries.

NOTE: UK VAT (20%) IS AUTOMATICALLY REMOVED WHEN VIEWING OUR SITE FROM OUTSIDE THE UK - SAVING YOU 20% COMPARED TO A UK CUSTOMER.

RETURNS

If for any reason you are not happy with the goods you have received, you can return them to us within 14 days from dispatch. Returned goods will be either exchanged or refunded. Goods received after this point will not be accepted.

Returned goods must be in their original condition with all garment tickets and tags attached, unworn and unwashed and capable of re-sale. In the case of footwear please ensure the box is included and undamaged as this part of the product, and any damage may result in the return being refused. We do not refund any original shipping cost. This does not affect your statutory rights as a consumer.

Returns Procedure
Please email us at info@frontiers-woman.com in the first instance to advise of your intention to return goods. If you do not have one we will email you a Returns Form to complete and enclose with the returned goods.

You are responsible for arranging and the costs of return shipping. Please ensure that all returns are sent with a trackable and insured service, and that the returned items are well and securely packaged, as we cannot accept any responsibility for lost or damaged items in transit.

If returning goods from outside of the UK please clearly mark the package “Returned Goods” to avoid custom charges. We will not be responsible for any return custom charges levied.

Please send to:

Returned Goods

Frontiers Woman

16B Stafford Street

Edinburgh

EH3 7AU

United Kingdom

Trade Description
We have made all efforts to ensure that photography, descriptions and details are correct and accurate. However slight differences may occur in colour and texture. All measurements are approximate. We will not be held responsible for any mistakes or omissions to any information given.

Stock Availability
We will always endeavour to fulfil your order once completed and paid for. In the unlikely event that a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product, including any postage within 30 days following the date of payment.

STORE PURCHASES RETURNS POLICY

Returned items will receive an exchange or gift voucher valid for 12 months from the date of return. Proof of purchase is essential.

Full priced items must be returned within 14 days. Sale items must be returned within 10 days. Items received after this time will not be accepted.

Item must be returned in the original condition including all packaging, tags etc. Shoes must be returned in the shoe box in which they arrived.

This does not affect your statutory rights.

10% OFF YOUR FIRST ORDER