Gwen Skirt - Black Leather

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UK

UK orders will be delivered by DPD.

All orders placed before 12 noon (GMT) Monday to Friday will be shipped that day. Orders placed after 12 noon on a Friday will be sent out on the following Monday.

You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DPD are unable to obtain this then your parcel will be returned to your nearest DPD depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience. Please note, if you redirect once out for delivery it will add an extra day to the service as the parcel will need to go back to the depot to be relabeled.

We recommend checking your safe place settings in the DPD app (if you use it) to make sure everything is up to date. We don’t advise selecting an obvious safe place, as once this option is activated the delivery becomes your responsibility and we’re unable to cover any losses.

Please note - Bank Holidays and Sale period may delay deliveries.

INTERNATIONAL

CUSTOMS INFORMATION - PLEASE READ FOR ALL OVERSEAS ORDERS:
UK VAT (20%) is automatically removed for orders outside the UK. Please note, additional taxes and duties may be charged by your country's government when the parcel arrives, and these aren’t included in our prices. As this is beyond our control, the customer is responsible for these charges. If you're unsure, we recommend checking with your local authorities to avoid any surprises when your order arrives.

IMPORTANT:
If you are happy to proceed, once your order is despatched you will receive an email regarding your duties payment. Kindly keep an eye on your inbox (including your junk mailbox) as it may be filtered there.

DHL pre-pay the duties to speed up the customs process. Please note, if the duties are not paid and the parcel is refused, the duties charges will still be deducted from your refund, along with outgoing and returning shipping fees.

Overseas orders will be delivered by DHL.

RETURNS

Purchases Made Online

If for any reason you are not happy with the goods you have received, you can return them to us within 14 days from the date of receipt. Returned goods will be either exchanged or refunded (less the delivery cost and any other relevant costs incurred). Our systems are unable to receive returns after this point and will not be accepted.

Returned goods must be in their original condition with all garment tickets and tags attached, unworn and unwashed and capable of re-sale. In the case of footwear please ensure the box is included and undamaged as this forms part of the product, and any damage may result in the return being refused. Due to hygiene reason, pierced earrings and socks are non-returnable. This does not affect your statutory rights as a consumer.

Additional Information For International Orders

All duties, taxes, and associated charges are the sole responsibility of the customer.

• Returns: In the event of a return, the customer is responsible for contacting their local DHL office or relevant customs authority to apply for any applicable refund of duties or taxes paid. Frontiers accepts no liability in this regard.
• Exchanges: Each exchange shipment is treated by the destination country’s customs as a new import. Accordingly, the customer will be liable for additional duties and taxes. It remains the customer’s responsibility to seek any refund of duties or taxes paid on the original order through their local DHL office or relevant customs authority. 

Returns Procedure

Please email us at info@frontiers-woman.com in the first instance to advise of your intention to return goods. If you do not have one we will email you a Returns Form to complete and enclose with the returned goods.

You are responsible for arranging and the costs of return shipping. Please ensure that all returns are sent with a trackable and insured service, and that the returned items are well and securely packaged, as we cannot accept any responsibility for lost or damaged items in transit.

If returning goods from outside of the UK please clearly mark the package “Returned Goods” to avoid custom charges. We will not be responsible for any return custom charges levied.

Please send to:

Purchases Made In Our Stores

Returned items will receive an exchange or gift voucher valid for 12 months from the date of return. Proof of purchase is essential.

Full priced items must be returned within 14 days. Sale items must be returned within 10 days. Items received after this time will not be accepted.

Item must be returned in the original condition including all packaging, tags etc. Shoes must be returned in the shoe box in which they arrived. Due to hygiene reason, pierced earrings and socks are non-returnable.

This does not affect your statutory rights.

Trade Description

We have made all efforts to ensure that photography, descriptions and details are correct and accurate. However slight differences may occur in colour and texture. All measurements are approximate. We will not be held responsible for any mistakes or omissions to any information given.

Stock Availability

We will always endeavor to fulfil your order once completed and paid for. In the unlikely event that a product should become unavailable after your order has been confirmed and paid for, we will fully refund the price you paid for the product, including any postage within 10 days following the date of payment.

New Lower Overseas Delivery Rates

Overseas orders will be delivered by DHL.

UNITED STATES

UK VAT (20%) is automatically excluded when viewing from outside of the UK.

Delivery to the United States takes approx 1-3 days assuming no delays at customs.

All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day. Orders placed after 12 noon on a Thursday will be sent out Friday for delivery. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery.

You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DHL are unable to obtain this then your parcel will be returned to your nearest DHL depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.

Due to new US Import legislation, there will be additional incoming taxes and duties to be paid which are not included in our prices. Due to being out with our control, these amounts are the sole responsibility of the customer.

If purchases are returned to us due to unpaid customs charges, as stated above, the duties charges will still be deducted from your refund, along with outgoing and returning shipping fees.

Finally, if you wish to return an item you must clearly state ‘RETURNED GOODS’ within our address to eliminate any additional incoming customs charges.

REST OF WORLD

UK VAT (20%) is automatically excluded when viewing from outside of the UK.

Delivery to takes approx 2-4 days assuming no delays at customs. 

All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day. Orders placed after 12 noon on a Thursday will be sent out Friday for delivery. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery.

You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DHL are unable to obtain this then your parcel will be returned to your nearest DHL depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.

There may be additional incoming taxes and duties to be paid which are not included in our prices. Due to being out with our control, these amounts are the sole responsibility of the customer.

If purchases are returned to us due to unpaid customs charges, as stated above, the duties charges will still be deducted from your refund, along with outgoing and returning shipping fees.

Finally, if you wish to return an item you must clearly state ‘RETURNED GOODS’ within our address to eliminate any additional incoming customs charges.

Charges

Returns 

If for any reason you are not happy with the goods you have received, you can return them to us within 14 days from dispatch. Returned goods will be either exchanged or refunded. Goods received after this point will not be accepted.

Returned goods must be in their original condition with all garment tickets and tags attached, unworn and unwashed and capable of re-sale. In the case of footwear please ensure the box is included and undamaged as this forms part of the product, and any damage may result in the return being refused. Due to hygiene reason, pierced earrings and socks are non-returnable. This does not affect your statutory rights as a consumer.

All duties, taxes, and associated charges are the sole responsibility of the customer.

• Returns: In the event of a return, the customer is responsible for contacting their local DHL office or relevant customs authority to apply for any applicable refund of duties or taxes paid. The Company accepts no liability in this regard.
• Exchanges: Each exchange shipment is treated by the destination country’s customs as a new import. Accordingly, the customer will be liable for additional duties and taxes. It remains the customer’s responsibility to seek any refund of duties or taxes paid on the original order through their local DHL office or relevant customs authority. 

Returns Procedure

Please email us at info@frontiers-woman.com in the first instance to advise of your intention to return goods. If you do not have one we will email you a Returns Form to complete and enclose with the returned goods.

You are responsible for arranging and the costs of return shipping. Please ensure that all returns are sent with a trackable and insured service, and that the returned items are well and securely packaged, as we cannot accept any responsibility for lost or damaged items in transit.

If returning from out with the UK please clearly mark the package “Returned Goods” to avoid custom charges. We will not be responsible for any return custom charges levied.

Please send to: